CBS has a team of over 25 specialists based in multiple locations, with a second office in a prime location to serve the North West of England.
This enables us to better service our customers, old and new, around the M62 Corridor and beyond.
The CBS HQ also benefits from a high quality, upgraded service department, and carries stocks of over 100 different types of toner at all times.
Some features of our service department:
All our service vehicles & delivery vans have pin-point accurate tracking. This not only helps us plan engineer routes for the day, but also gives us information, such as ETAs, available at the click of a button that we can pass on to the customer.
All our engineers have a service app on their PDAs (Personal Digital Assistants). This app provides details of service calls, addresses, messages & a whole lot more. They automatically link up to our head office with new calls and take a record of all calls completed including times, parts & any customer requests.
Our office staff can view all service calls in one handy screen. This helps to ensure that our engineers are despatched at the correct times and that geographically all calls are possible within our 4 hour response time.
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