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Now entering its 14th year in business, Commerce Business Systems (CBS) believes its rapid success is based upon the quality of service it provides. Founded in 2002, Managing Director John Green began building the foundations of CBS with a clear vision for the kind of business he wanted to create – one that values customer relationships and provides a truly personal service.
CBS now has a team of over 25 specialists, based over two locations with the recent opening of an office to serve the North West of England.
This enables us to better service our customers, new and old, around the M62 Corridor and beyond.
The CBS offer also benefits from a high quality, upgraded service department, and carries stocks of over 100 different types of toners at all times.
Some features of our service department:
VEHICLE TRACKING
All our service vehicles & delivery vans have pin-point accurate tracking. This not only helps us plan engineer routes for the day, but also gives us information, such as ETAs, available at the click of a button we can pass on to the customer.
PDA SYSTEM
All our engineers now have a PDA (Personal Digital Assistant). These mini computers provide details of service calls, addresses, messages & a whole lot more. They automatically link up to our head office with new calls and take a record of all calls completed including times, parts & any customer requests.
COMPUTER SYSTEM
Our office staff can now view all calls in one handy screen, helping to ensure that our engineers are despatched within the correct times and that geographically all calls are possible within our 4 hour response time.
